What to do and how to apply for insurance if your car is affected by a flood

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Provide them with photos and details of what happened, as well as any other relevant documentation.

Here is a list of general insurance company telephone support numbers if needed:

1. AIG Insurance Malaysia Berhad
General hotline: 1800-88-8811 or 603-21180188

2. AIA General Berhad
General hotline: 1300-88-1899
Flood Losses (Mestari Adjusters): + 603-79890310 / 0311
Flood Losses (Malayan Adjustment Co Sdn Bhd) – + 6016-4102111 (Nelson) or + 6016-2129949 (Rebecca Poh)

3. General insurance company Allianz (M) Berhad
Allianz Road Rangers (Accident Assistance / 24 Hour Roadside Assistance): 1-800-22-5542

4. AmGeneral Insurance Berhad
General hotline:
• Kurnia: 1800-88-3833
• Amassurance: 1800-88-6333

5. AXA Affin General Insurance Berhad
24/7 telephone support: + 603-7989 0310

6. Berjaya Sompo insurance
24/7 claims management hotline:
• Non-motorized: 1800-18-8010
• Engine: 1800-18-8033

7. Chubb Insurance Malaysia Berhad
General hotline: + 603-20583000 / 1-800-88-3226

8. Etiqa General Insurance Berhad
Flood-related claim line:
• + 603-26928188 for Kuala Lumpur, Selangor, Perak, Kedah, Penang and Perlis
• + 603-42707735 / 5068 for Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan, Sabah and Sarawak.

9. Great Eastern General Insurance (Malaysia) Berhad
Hotline for general complaints: 1300-13-1088

10. Liberty Insurance Berhad
General hotline: 1300-88-8990

11. Lonpac Assurance Berhad
General hotline: + 603-22628666

12. MPI Generali Insurans Bhd
General hotline: + 603-20349888

13. MSIG Insurance (Malaysia) Bhd
MSIG 24 Hour Home Help Line: 1-300-88-0863

14. Pacific & Orient Insurance Company Bhd
General hotline: 1800-88-2121

15. Progressive Insurance Bhd
General hotline: 1800-88-8458

16. QBE Assurance (M) Berhad
General hotline: 1-300-88-4847

17. RHB Insurance Berhad
24/7 Hotline: 1300-88-0881 or WhatsApp: + 6012-6031978

18. The Pacific Insurance Berhad
General hotline: 1800-88-1629

19. Tokio Marine Insurans (M) Berhad
Disaster Claims Handling Process: + 603-20278488 (Whatsapp)

20. Tune Insurance Malaysia Berhad (Tune Protect Malaysia)
• Flood complaints available 24/7 for motor vehicles: 1-800-22-8863
• Flood claims available 24/7 for your residential / commercial property: + 603-79890310

21. Zurich General Insurance Malaysia Berhad
General hotline: 1-300-888-622

Takaful operator company customer support numbers
1. Etiqa General Takaful Berhad
• 24-hour WhatsApp automatic assistance: 1-800-88-6491
• Flood Hotline at + 603-26928188 (Kuala Lumpur, Selangor, Perak, Kedah, Penang and Perlis) or + 603-42707735 / 5068 (Kelantan, Terengganu, Pahang, Johor, Melaka, Negeri Sembilan , Sabah and Sarawak)

2. Syarikat Takaful Malaysia Am Berhad
Phone. : 1-300-88-252385

3. Takaful Ikhlas General Berhad
Phone. : + 603-27239696

4. Zurich General Takaful Malaysia Berhad
Tel: 24 hours a day for the Zurich hotline + 603-42700024
Mobile: + 6017-3046288


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