RICHMOND, Virginia – A federal judge gives the Virginia Employment Commission one more week on Friday to show the court and lawyers suing the VEC the progress the besieged agency has made in processing claims and estimating the exact number of calls. handling.
Judge Henry Hudson’s order extending an earlier deal until October 22 may be a positive sign. However, a woman from Richmond says she is just hoping someone answers the phone at VEC who can actually do something about her.
“The system wouldn’t let me do [an appointment] on the computer, âsaid Tawanda Ross. âSo it took me about four or five weeks before I could get an appointment. “
For most of the past two months Ross, 44, has been trying to get VEC to find out where his benefits were going. Do not get through is a common complaint that CBS6 has heard hundreds of times.
âWhen you call the first one at eight, they’re already flooded, and I understand a lot of people are missing, but you know, I just wanted answers,â Ross said.
Apparently, someone stole the benefits of the terminated insurance worker and changed his account information.
âWhen I was checking my account number, a woman from VEC told me, ‘This is not the account number we have for you on file,’ Ross said. “And I said, ‘Really? I repeated it to him and said, ‘I have this account, it’s been 15 or 20 years or more because I was a teenager when I had it.’ “
As a result, Ross had to return his personal documents several times to the VEC. Whoever took Ross’s money tries to make sure she doesn’t catch up with them.
She said, ‘Well, somebody’s been claiming your benefits every week since August 16th. They change the account information every two weeks, “Ross said.” And I was like, ‘The first time that account number was changed, didn’t that raise a red flag? You didn’t. not sent an e-mail saying: is that you? “
Somehow, while the VEC lets changes pass, they still have Ross’s real home address. She knows this because she still receives regular mailings from the VEC.
Surprisingly, Ross says she was never told about the repeated account changes.
âNot by phone or email, not by letter either,â Ross said. “I received many letters from them. I even got one today, but they always say my address is incorrect.”
Ross says she spoke to a VEC supervisor on Thursday who asked her to send him the actual documentation again, but still couldn’t tell him when her case might be resolved.
And so she will continue to wait.
âSome of the workers were very good, but they had no answers,â Ross said. “It’s like they were swimming without a preservative and for others they were very nonchalant, it didn’t affect them; they didn’t care.”
Earlier this week, CBS6 emailed VEC spokesperson Joyce Fogg about Ross’s case. She did not answer.
CBS6 still hasn’t heard if we’ll be able to speak to Commissioner Ellen Marie Hess, who has been in charge of VEC for seven years.